SISU Privacy Statement

Privacy Statement Issue Date: 10/03/2021

1. Scope

All data subjects whose personal data is collected, in line with the requirements of the General DataProtection Regulation (GDPR).

2. Responsibilities

2.1 The Data protection officer/GDPR owner: Kerry Ainsworth ​is responsible for ensuring that this notice is made available to data subjects prior to Sisu Services Limited collecting /processing their personal data.

2.2 All Employees / Staff of Sisu Services Limited who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

3. Privacy notice

3.1 Who are we? 

Sisu Services offers family assessment and support via residential and community based settings. Our Data protection officer/GDPR owner: Kerry Ainsworth and data protection representatives can be contacted directly by email: info@sisuservices.co.uk or by phone: 0333 5333 350 

The personal data we would like to collect from you is: the details you provide when completing any forms within the website, for example, contact forms or feedback forms. 

The personal data we collect will be used for the following purposes:​

Processing your data for a specific purpose, which is to primarily to provide you with a service. If you provide feedback we may use this to support our development.  

Our legal basis for processing the personal data:

The person using our website and providing their details is thereby giving their consent.

Any legitimate interests pursued by us, or third parties we use, are as follows:

​To protect our legitimate business interests and legal rights;

Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the aquisiton, merger or sale of a business. 

With your consent; 

We use information about you where you have given us consent to do so for a specific purpose. For example, we may pubplish testamonials or featured stories to promote our services with your permission. 

The data subject has given consent to the processing; We collect information about you when you provide your contact information and any other details you provide on the website.  

The special categories of personal data concerned are not applicable as we will not gather this information from you.  

​If we require your consent for this activity, you may withdraw consent at any time by contacting the data protection officer/GDPR owner: Kerry Ainsworth 

3.2 Disclosure

Sisu Services Limited will not pass on your personal data to third parties without first obtaining your consent.

 3.3 Retention Period

Sisu Services Limited will process personal data for no longer than is necessary for its lawful purpose under UK GDPR and the DPA 2018. and will store the personal data for our standard retention period which is 6years + current, otherwise known as 6 years+1.  

 3.4 Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or in complete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to an other organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
•  Right to judicial review: in the event that the organisation refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in Clause 3.6 below.
• All of the above requests will be forwarded on should there be a third party involved (as stated in 3.4 above) in the processing of your personal data.

3.5 Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Sisu Services Limited (or third parties as described in 3.2 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Sisu Services Limited’s data protection representatives, Data protection officer/GDPR owner: Kerry Ainsworth.

​The details for each of these contacts are: 

Supervisory authority contact details: 

UK 

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF

Telephone: 0303 123 1113

EU 

Postal address: Rue Wiertz 60, B-1047 BrusselsOffice address: Rue Montoyer 30, B-1000 Brussels

Telephone:+32 2 283 19 00

Data protection officer/GDPR owner: Kerry Ainsworth  ​​

Contact Email:

info@sisuservices.co.uk

Telephone: 0333 5333 350 

3.6 How we use your information

Personal data

Under the GDPR, personal data is defined as: “any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person."

How we use your information

This privacy notice tells you how we, Sisu Services Limited, will collect and use your personal data. This website uses cookies; We use cookies to analyse website traffic and to optimise your website experience. By accepting our use of cookies, your data will be aggregated with all other user data. When you accept cookies you are consenting to the use of cookies for tracking website traffic. You may decline cookie tracking by selecting 'decline' when you visit the site and are prompted by the cookie banner.

Why does Sisu Services Limited need to collect and store personal data?

In order for us to provide you with a service we need to collect personal data for correspondence purposes and to develop our service.  In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy. In terms of being contacted for marketing purposes, Sisu Services Limited would request your specific consent for this processing.

Will Sisu Services Limited share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Sisu Services Limited in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to When they no longer need your data to fulfil this service, they will dispose of it in line with our procedures. If we wish to pass your sensitive personal data on to a third party, we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Sisu Services Limited​ use the personal data it collects about me?

We will process (collect, store and use) the information you provide in a manner compatible with the GDPR. We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. We are required to retain certain information in accordance with the law, such as information  needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs. If you wish to know more about our retention and disposal procedures, please contact our Data protection officer/GDPR owner: Kerry Ainsworth.

Under what circumstances will Sisu Services Limited contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that Sisu Services Limited​ holds about me?

At your request, we can confirm what information we hold about you and how it is processed. If we do hold personal data about you, you can request the following information: Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in; 

The UK 

• Contact details of the Data Protection Officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Sisu Services Limited or a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely.
• The UK ​approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time. How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it was not collected directly from you. 
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

 
What forms of ID will I need to provide in order to access this? 

We accept the following forms of ID when you request information about your personal data: 

Passport or driving license  

Contact details of the Data protection officer/GDPR owner: 

Kerry Ainsworth ​

Email: info@sisuservices.co.uk

Telephone: 0333 5333 350  

Document owner and approval

The Data Protection Officer/GDPR Owner is the owner of this document and is responsible for keeping it up to date.

The current version of this document is available to all members of staff  and is published on our website.

This document contains material that is distributed under licence from IT Governance Publishing Ltd